Exchange, Return & Refund Policy
ZELRANO
Exchange, Return & Refund Policy
Fast decisions. Fair rules. Zero fine-print games.
At Zelrano, we build gear meant to be worn hard — and we stand behind every piece of it. If something isn’t right, we'll fix it. But like everything we do, our policy runs on speed and precision. Here's how it works, in plain language.
Shipping
Orders above ₹1,299 ship free — anywhere in India, on us.
• For orders below ₹1,299, standard shipping charges apply and are shown clearly at checkout — no surprises at the doorstep.
• Free shipping applies to the order value after any discounts are applied.
• One line worth remembering: if a free-shipped order is later returned, the actual shipping cost we incurred is deducted from your store credit — as covered under Refunds below.
The 72-Hour Window
You have 72 hours from the moment your order is delivered to raise an exchange or return request.
Why so fast? Because you know within the first try-on whether it fits, feels right, and moves the way you want. Try it on the day it arrives — and if it's not right, tell us immediately. Quick decisions keep our gear moving and our prices honest.
Requests raised after 72 hours cannot be accepted — no exceptions, so set that reminder.
What Qualifies
Your item is eligible for exchange or return if:
• The request is raised within 72 hours of delivery
• It is unworn, unwashed, and unused — tried on for fit, nothing more
• All original tags are attached and the original packaging is intact
One honest note: we inspect every item that comes back. Gear showing any sign of wear or use — deodorant marks, fragrance, stains, missing tags — will be returned to you, and no credit will be issued. Check your fit before you cut the tag. Once it's cut, it's yours.
Exchanges
• Your first exchange is on us — free reverse pickup, free redelivery.
• Need a second exchange on the same order? That one costs ₹200, or you can self-ship to skip the fee.
• Exchange for a different size, a different color, or a different product of equal or higher value — any price difference is simply credited.
• If your size is out of stock, you receive store credit for the full product value and first pick when we restock.
Refunds = Store Credit
We don't do cash or bank refunds. Approved returns are refunded as Zelrano Store Credit — issued after your item reaches us and passes inspection.
• Credit covers the product value. Original shipping charges are non-refundable — and if your order shipped free, the actual shipping cost we incurred is deducted from the credit.
• Use it on anything in the range, whenever you're ready.
The Non-Negotiables
• Sale and clearance items are final. No returns, no exchanges — unless the item arrived damaged or defective, in which case we replace it immediately, on us.
• Wrong item, wrong size shipped, or a genuine defect? That's our miss, and our cost — replacement or full store credit, your choice, zero charges.
How To Raise a Request
1. Head to the Exchange/Return link in the website footer.
2. Enter your Order ID and registered email or phone number.
3. Select the item, tell us why (it genuinely helps us build better gear), and choose your resolution.
4. Reverse pickup is attempted; where pickup isn't serviceable at your PIN code, we'll share the self-ship address on approval.
The full cycle — pickup, inspection, resolution — takes 7–10 working days, with updates to your email at every step.
Questions mid-way? WhatsApp us at +91 89399 69999 or write to care@zelrano.com — a human answer.
Our Word
We're a homegrown brand built on engineering, honesty, and gear that earns its keep. This policy is deliberately simple: fast windows, clear rules, and our mistakes fixed at our cost. That's the deal — and we hold our end.
Zelrano · Warrior-Forged. Movement-First.